A woman was forcibly removed from a Southwest Airlines flight from Baltimore to Los Angeles on Tuesday after she said she was deathly allergic to two dogs on board, one of which was a service animal.
The woman asked that the dogs be removed, but ended up being removed herself after she couldn’t produce paperwork that it was safe for her to travel, CBS Los Angeles reported.
A video of law enforcement officers removing her as she protested went viral.
Bill Dumas, who took the video, said the officers spent a long time talking to her about the situation.
“They spent a long time talking to the woman, explaining to her what the situation was, trying to work with her,” Dumas said, CBS reported. “The pilot said they wouldn’t leave until it got resolved.”
The video shows the woman yelling “don’t touch me” and accusing the officers of ripping her pants. Dumas said the woman repeatedly said she was trying to get to her father’s surgery.
"If you look at the police, they were being overly aggressive. Really, she wasn’t giving them much of a choice, and the people on the plane were saying, 'Just get off the plane,'" he said, calling it a "no-win" situation."
Southwest apologized for the incident and said they would be contacting the woman directly to try to work things out and that they were “disheartened” by her removal.
Some Twitter commenters thought humans ought to have priority over dogs, while others thought she got what she deserved.
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